Privacy policy

Information you provide

If you submit a website form, email, or call Charred Swift Creek, you may provide your name, contact details, event information, employment information, or other details needed to respond to your request. Please do not send sensitive payment information by email.

Event inquiries are sent to Ella Jenkins, Mikey Swafford, and the restaurant inbox at info@charred.restaurant. Job applications are sent to the restaurant inbox. These forms use our website provider, AI Guys, and its email delivery service, Brevo. Cloudflare Turnstile helps protect the forms from automated abuse.

How information is used

Information you provide is used to answer questions, discuss reservations, private events, catering, or employment, and provide the service you request. It may also be retained when reasonably necessary for recordkeeping, safety, fraud prevention, or legal obligations.

Website operations

The hosting provider keeps ordinary technical logs and Cloudflare provides traffic and performance measurements. Google Analytics starts only after you choose Accept cookies. It uses cookies to measure visits, referral origins and general website interactions. We do not send form answers, names, email addresses, phone numbers or URL queries to Analytics. Advertising signals are off. You can change or withdraw your consent using the control below. Your choice is stored for six months. Event data is retained for 14 months. A click to call or book shows intent, not a confirmed reservation.

Learn how Google uses information from sites that use its services.

Third-party services

Reservations, online ordering, rewards, and gift cards are handled by Toast. Directions may open Google Maps, and social links may open Instagram or Facebook. Those services operate under their own privacy terms and may collect information when you visit them.

Your choices

You may ask about information you previously provided or request a correction by contacting the restaurant. Some records may need to be retained for ordinary business or legal reasons.

Contact

Questions about this policy can be sent to info@charred.restaurant or discussed by calling (804) 818-5341.